<CONTACT US
Use this form for general inquiries, customer support or for a REFUND REQUEST form- located below.
PLEASE DON'T FORGET to click on the Submit Button below!
Request a REFUND
For Refund Request, please include:
Your order number
Item name(s) you wish to return
Reason for return
Photos if item is defective or damaged
OPTIONAL:
You can suggest a day and time for us to connect with you
PLEASE DON'T FORGET to click on the Submit Button Below!
Return policy
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
RETURN POLICY
We accept returns within 14 days of delivery for unworn items in original condition with all tags attached.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages. We will deduct shipping cost from your refund to help streamline the process.
Eligible Returns:
- Unworn items with original tags and packaging
- No signs of wear, damage, or alterations
- Shoes must be tried on indoors only (no outdoor wear)
Non-Returnable Items:
- Items marked as final sale
- Worn or damaged products
- Items without original packaging or tags.
- the items that are Non Returnable Items will be clearly marked at the top of the product page in the description area.
Refund Process: Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method. Please note that shipping charges are non-refundable.
Defective or Wrong Items: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We'll provide a prepaid return label and issue a full refund or replacement.
How to Initiate a Return: Email us with your order number and reason for return. We'll provide return instructions and the return address.
or
You can fill out our Contact Form & in the COMMENTS area request a REFUND REQUEST stating your reason, the best time to reach you and your invoice number and name of the item you purchased.
Located at the bottom of this page.
Shipping
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
SHIPPING POLICY
Processing Time: Orders are processed within 2-3 business days. Please note that processing times may be slightly longer during peak seasons and holidays.
Shipping Times:
- Domestic (US): 7-14 business days after processing
- International: 14-21 business days after processing.
- Shipping Time is located on each product page located at the bottom of the description area.
Shipping Costs: We offer FREE SHIPPING storewide!
Tracking: Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.
International Orders: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are the customer's responsibility.
Shipping Restrictions: We currently ship to the United States and select international destinations. If we cannot ship to your location, you'll be notified at checkout.
Delays: While we strive to meet our estimated delivery times, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. We appreciate your patience.
Questions? If you have questions about your shipment, please contact us with your order number.
CONTACT US BY:
Using our Chat Bot found in the bottom right corner of our Home Page. (The white Envelope picture)
attikkwear.customerhelp@gmail.com
Using our CONTACT FORM / REFUND FORM located at the bottom of this page.
Or you can message us by TEXTING 909-784-8003